Returns, Refunds, and Order Cancellations
At Simply Ari, LLC, we are committed to creating skincare products that support your natural beauty and wellness using thoughtfully chosen, high-quality, handcrafted, and hand-poured ingredients. Because we care deeply about your experience and safety, the following policies apply to all purchases:
Order Cancellations
- Before Shipment: Orders canceled prior to shipment are eligible for a full refund.
- After Shipment: Once an order has shipped, cancellations cannot be processed, and the sale is considered final.
Return & Exchange Policy
Due to the nature of our products and strict hygiene safety standards, we do not accept returns or exchanges once an item has shipped.
- For the safety of our customers, we never restock, resell, or accept returns on any items.
- Please note that scent perception varies from person to person; therefore, returns or refunds cannot be accepted due to personal fragrance preferences.
Transit & Product Characteristics
Because our products are made with natural ingredients and butters, items may soften or melt during transit in warm temperatures. This is a natural reaction and does not affect the quality, integrity, or effectiveness of the product.
Damaged, Defective, or Incorrect Orders
Your satisfaction is our absolute priority, and we want to ensure you love your purchase. If your order arrives damaged, defective, or if there is a mistake/issue with your order:
- Please contact us at contact@simplyari.com within 5 days of delivery.
- Include your order number and details (and photos, if applicable) regarding the issue.
- Our team will gladly work with you to make it right.”
Thank you for supporting Simply Ari! As a small business, we are truly dedicated to offering natural, effective skincare made with integrity and respect for your skin’s needs.